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We Keep Your Privacy at the Heart of Every Account

When you open your account with us and deposit via DANA, OVO, GoPay or QRIS, your personal information and payment details stay encrypted and under strict protection.

Encrypted account securityClear data retention rulesYour access and removal rights

Explore the Lobby Read FAQ

What We Collect and Why

kepanjangan wd Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, address and date of birth when you register—information needed to verify your account and process withdrawals. Payment data for DANA, OVO, GoPay and QRIS transactions is tokenised and never stored on our servers in plain text. We also collect

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device information, login activity and game history to detect fraud, improve service delivery across Indonesia and comply with local payment regulations. Cookies track your session and preferences so the lobby loads faster on your next visit. You control whether to accept optional cookies; essential ones stay
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on for security and account access. Your data is processed where local law permits and held only as long as you maintain an active account or we have a legal obligation to retain it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Privacy

If you have questions about this privacy policy, want to update your information, or need to request removal of your data, we're here to help.

Live Chat Open the chat window inside your account lobby. Available daily from 08:00 to 23:00 Indonesia time. Our team answers privacy questions and data requests in real time.

Email Support Send your request to [email protected] with your account username and the details of your inquiry. We process all data access and removal requests within 7 business days.

Account Settings Head to Settings > Privacy & Data inside your account to view what information we hold, update your contact details, or download your full data file in one click.

SECURITY AND TRANSPARENCY

How We Safeguard Your Information

Every deposit and withdrawal is protected by bank-level encryption. Your payment information for DANA, OVO, GoPay and QRIS is never visible to our staff—only tokenised payment tokens pass through our system.

Encryption Standard

All account data and payment transactions use TLS 1.3 encryption. Your DANA, OVO, GoPay and QRIS details are tokenised and stored separately from account profiles.

Two-Factor Authentication

Enable 2FA in Account Settings to add a verification step on every login. We send a code to your phone or email—you enter it before accessing the lobby.

Data Retention Policy

We keep your account data for as long as your account is active. After closure, we retain records for 5 years if required by local law, then delete them permanently.

No Third-Party Sales

Your personal information is never sold to marketers or data brokers. We share data only with payment processors and compliance teams where local law requires it.

Data Access Requests

Request a copy of all your personal data through Account Settings or email [email protected]. We compile and send it within 7 business days at no cost.

Breach Notification

If we discover a data breach affecting your account, we notify you by email or SMS within 72 hours and explain what happened and what steps you should take.

What You Need to Know

Below are the questions we hear most often about your privacy and data on kepanjangan wd. If you don't find your answer here, contact our support team and we'll explain it in detail.

Yes. Go to Account Settings > Privacy & Data and select 'Download My Data'. We compile your full profile, activity history and payment records into a single file and email it to you within 7 business days at no cost.

We retain tokenised payment records for 18 months for fraud prevention and reconciliation. Your DANA, OVO, GoPay or QRIS account number is never stored in full—only a secure token linking to your account.

Only our support team can access your activity if you submit a ticket or report an issue. Your data is visible to compliance officers if required by local law. No other staff or third parties see your personal information or gameplay details.

When you close your account, we stop processing new data. Your information is retained for 5 years if local law requires it, then permanently deleted. You can request deletion sooner by contacting [email protected].

Yes, we use cookies for session security, preferences and fraud detection. Essential cookies cannot be disabled as they keep your account safe. Optional cookies for analytics can be turned off in Account Settings > Cookie Preferences without affecting gameplay.

No. We do not sell or rent your data to third parties. We share information only with payment processors, compliance teams and where local law permits. Marketing emails are sent only if you opt in, and you can unsubscribe any time.

Contact our support team immediately via live chat or email [email protected]. We'll help you change your password, review recent logins, enable two-factor authentication and investigate any unauthorised transactions.

We Keep Your Privacy at the Heart of Every Account

How to Contact Us About Your Privacy

How We Safeguard Your Information

Encryption Standard

Two-Factor Authentication

Data Retention Policy

No Third-Party Sales

Data Access Requests

Breach Notification

What You Need to Know

01 Can I request all my personal data in one file?

02 How long do you keep my payment information after I withdraw?

03 Who can see my account activity and game history?

04 What happens to my data if I close my account?

05 Do you use cookies? Can I turn them off?

06 Is my data shared with other companies or marketing firms?

07 What should I do if I think my account has been compromised?

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