Reference

Our Terms & Conditions: What You Need to Know

When you open an account with us, these terms set out how we work together. We've written them clearly so you understand your rights, your responsibilities, and exactly…

Account age & verification rulesPayment & withdrawal termsAccount suspension & closure policy
kepanjangan wd Our Terms & Conditions: What You Need to Know
GET HELP WITH YOUR ACCOUNT

How to Contact Us About Terms & Conditions Questions

Live Chat Support Open a chat in your account dashboard or from the lobby. Our team responds to terms-related queries during business hours, and we'll walk you through any part of the policy that affects your account.
Email Support Send detailed questions about Terms & Conditions, data requests, or account changes to our support email. We reply within 24 hours with policy clarification and next steps.
Account Settings Access your account agreement summary, payment history and data settings directly from your profile menu. Changes to your account terms or contact details are applied immediately from there.
YOUR DATA AND SECURITY

How We Protect Your Account and Information

Data Security & Encryption

Your account credentials, payment details and personal information are encrypted end-to-end. We don't store full card numbers or bank details — payment providers like DANA, OVO, GoPay and QRIS handle that securely on your behalf.

Account Verification

When you open an account or request a withdrawal, we verify your identity to prevent fraud and comply with local financial regulations. Large withdrawals may trigger additional checks; we'll notify you by email.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences and detect unusual account activity. You can review our full cookie policy in your privacy settings and adjust tracking preferences anytime.

Data Retention

Account records are held as long as your account is active, then retained according to local financial reporting requirements — typically 7 years. Closed account data is deleted after the retention period.

Account Closure & Deletion

You can close your account anytime from settings; we'll process it within 48 hours. Closing an account doesn't delete your data immediately — retained records are anonymised after the legal hold period expires.

Request Your Data

Contact support to request a copy of all your account data, payment history and personal information we hold. We provide it in a readable format within 14 days at no charge.

Terms & Conditions — Frequently Asked

You can reopen a closed account by logging in with your original credentials or contacting support. We may ask you to re-verify your identity. Account closure doesn't delete your historical data immediately — it's retained per local law, then anonymised.

Yes, both are editable in your account settings. Changes to email take effect immediately; payment method changes apply to your next deposit. If you've linked DANA, OVO, GoPay or QRIS, you can add or remove them from your wallet anytime.

Withdrawal timing depends on your payment method. DANA, OVO, GoPay and QRIS withdrawals usually clear within 5–30 minutes once verified. Bank transfers may take 1–2 business days. We verify withdrawals within 2 hours to prevent fraud.

Deposit and withdrawal limits depend on your payment method and account verification level. Higher verification (identity and address confirmation) unlocks higher limits. Contact support to see your specific limits or request an increase.

Report unusual activity immediately via live chat or email. We'll freeze your account, investigate the transaction, and if it's fraudulent, reverse it. Change your password right away and enable two-factor authentication if available.

Once closed, your account data is retained per local financial regulations — typically 7 years — but not used for marketing or gameplay. After the legal hold expires, it's anonymised. You can request deletion earlier where law permits.

No, the Terms & Conditions allow one account per person. If you're in Bandung, Medan or anywhere in Indonesia, a single verified account is what we support. Duplicate accounts are subject to closure and may result in forfeited balances.